Confidence Satisfaction Surveys

		Knowing your market, your competition - and most importantly - your residents, families, and employees is critical to the success of your organization! Understanding what they think and expect and knowing how to foster customer loyalty, build high occupancy, improve employee morale, and foster high quality services are the true keys for your organization’s success. By conducting customer satisfaction surveys, you can quickly and easily ascertain what’s really going on – that’s where the Confidence Satisfaction Surveys help! For over 75 years, Life Services Network (LSN) has represented the best of the complete continuum of services for older adults. As a state affiliate of the American Association of Homes and Services for the Aging (AAHSA) and the Assisted Living Federation of America (ALFA), LSN has a profound understanding of the challenges faced by aging service providers, and offers programs and services provide solutions to those challenges. LSN established the Confidence Satisfaction Survey Program in the mid-1990s to provide senior living and long-term care organizations tools and resources to measure and respond to customer satisfaction as a valid measure of quality. Confidence Satisfaction Surveys are being used today by more than 250 of the leading senior living communities, long-term care facilities, and home and community-based service providers across the country as an important means to build effective quality management programs. Annually, the Confidence team processes over 35,000 surveys from participating organizations. As a proud member of the AAHSA Shared Services Program, Confidence provides accurate and valid customer measurements and reports at competitive pricing. Confidence Satisfaction Surveys meets all of the characteristics recommended by AAHSA Quality First Guidelines for Satisfaction Surveys! Click here to download and print a copy of our Confidence brochure!

Knowing your market, your competition - and most importantly - your
residents, families, and employees is critical to the success of your organization! Understanding what they think and expect and knowing
how to foster customer loyalty, build high occupancy, improve employee morale, and foster high quality services are the true keys for your organization’s success. By conducting customer satisfaction surveys,
you can quickly and easily ascertain what’s really going on – that’s
where the Confidence Satisfaction Surveys help!

For over 75 years, Life Services Network (LSN) has represented the best of the complete continuum of services for older adults. As a state affiliate of the American Association of Homes and Services for the Aging (AAHSA) and the Assisted Living Federation of America (ALFA), LSN has a profound understanding of the challenges faced by aging service providers, and offers programs and services provide solutions to those challenges. LSN established the Confidence Satisfaction Survey Program in the mid-1990s to provide senior living and long-term care organizations tools and resources to measure and respond to customer satisfaction as a valid measure of quality.

Confidence Satisfaction Surveys are being used today by more than 250 of the leading senior living communities, long-term care facilities, and home and community-based service providers across the country as an important means to build effective quality management programs. Annually, the Confidence team processes over 35,000 surveys from participating organizations. As a proud member of the AAHSA Shared Services Program, Confidence provides accurate and valid customer measurements and reports at competitive pricing.

Confidence Satisfaction Surveys meets all of the characteristics recommended by AAHSA Quality First Guidelines for Satisfaction Surveys!

Click here to download and print a copy of our Confidence brochure!