Confidence Satisfaction Surveys

		Understanding the needs and perspectives of your customers - residents, families, staff and managers guides your community to the best possible services and care. More importantly, satisfaction surveys should evaluate your services and programs from the viewpoint of the customer. Your organization may be considering a satisfaction tool on the market or may use one that your organization has developed internally. Some of the tools available on the market may have been developed and validated for only one level of care. For example, a tool developed for nursing home populations may not be valid for use in assisted living. Results from tools developed internally cannot be benchmarked across similar communities at the state or local levels. Additionally, some tools may be tool lengthy or redundant in their questions. Finally, few tools take into account quality of life measures. For instance, we may know that residents are satisfied with transportation services offered, but how important are these services in promoting resident independence? You can be confident your tools and resources guide your quality improvement system with the Confidence Satisfaction Surveys. Results of the Confidence Surveys should be used as tools for providers to direct continuous quality improvement systems that result in measurable outcomes including: highly satisfied customers highly satisfied employees high staff retention rates positive acknowledgment from the community What are Confidence users saying about the program? Click here to read some testimonials!

Understanding the needs and perspectives of your customers - residents, families, staff and managers guides your community to the best possible services and care. More importantly, satisfaction surveys should evaluate your services and programs from the viewpoint of the customer.

Your organization may be considering a satisfaction tool on the market or
may use one that your organization has developed internally. Some of the
tools available on the market may have been developed and validated for
only one level of care. For example, a tool developed for nursing home populations may not be valid for use in assisted living. Results from tools developed internally cannot be benchmarked across similar communities
at the state or local levels.

Additionally, some tools may be tool lengthy or redundant in their questions. Finally, few tools take into account quality of life measures. For instance,
we may know that residents are satisfied with transportation services offered, but how important are these services in promoting resident independence?

You can be confident your tools and resources guide your quality
improvement system with the Confidence Satisfaction Surveys.

Results of the Confidence Surveys should be used as tools for providers
to direct continuous quality improvement systems that result in measurable outcomes including:

highly satisfied customers
highly satisfied employees
high staff retention rates
positive acknowledgment from the community

What are Confidence users saying about the program? Click here to read some testimonials!