Confidence Satisfaction Surveys

		Confidence Survey Reports Include: An individualized, detailed Confidence Survey Report for each level of care. The report’s Executive Summary provides a clear, concise summary of your key findings, benchmarking results, and the new Confidence PDQ Ratings. The report continues with analysis of each Confidence Survey Item. The following are core sections of each family and resident survey, specific to that care level: Atmosphere and living environment Quality of life in the community Activities, programs, and amenities Services provided Administration and management performance Staff performance Overall experiences and satisfaction with the community Willingness to recommend the community to others The following are core sections of the employee and manager survey: Resources to do quality work Quality of worklife Relationship with supervisor Teamwork and communication Rewarding aspects of one’s job Risk management Overall satisfaction and recommendation Transcription of all open-ended comments is also included. These open-ended questions target “what we do best here” and “what improvements could be made.” Furthermore, your results are benchmarked your in a number of ways: Comparing your results to similar communities at regional, state, or local levels Comparing your current results to your most recent results Highlighting statistically significant differences between results to target successes or opportunities for improvement NEWLY ADDED – Percentile Rankings of Top Tier Scores for resident and family surveys: Top performance is reflected by the proportion of "most satisfied" respondents regarding their overall satisfaction with your community. Knowing your "most satisfied" customers is key to recognizing and building customer loyalty! Learn where your community ranks against national results related to your “most satisfied” customers across multiple dimensions. Finally, full color charts are provided visual highlights of your results for each survey item. Click here to download and print a sample report!

Confidence Survey Reports Include:

An individualized, detailed Confidence Survey Report for each
level of care.
The report’s Executive Summary provides a clear, concise
summary of your key findings, benchmarking results, and the
new Confidence PDQ Ratings.
The report continues with analysis of each Confidence Survey
Item.

The following are core sections of each family and resident survey,
specific to that care level:

Atmosphere and living environment
Quality of life in the community
Activities, programs, and amenities
Services provided
Administration and management performance
Staff performance
Overall experiences and satisfaction with the community
Willingness to recommend the community to others

The following are core sections of the employee and manager survey:

Resources to do quality work
Quality of worklife
Relationship with supervisor
Teamwork and communication
Rewarding aspects of one’s job
Risk management
Overall satisfaction and recommendation

Transcription of all open-ended comments is also included. These open-ended questions target “what we do best here” and “what improvements could be made.”

Furthermore, your results are benchmarked your in a number of ways:

Comparing your results to similar communities at regional, state, or local levels
Comparing your current results to your most recent results
Highlighting statistically significant differences between results to target successes or opportunities for improvement

NEWLY ADDED – Percentile Rankings of Top Tier Scores for resident and family surveys:

Top performance is reflected by the proportion of "most satisfied" respondents regarding their overall satisfaction with your community.
Knowing your "most satisfied" customers is key to recognizing and building customer loyalty!
Learn where your community ranks against national results related to your “most satisfied” customers across multiple dimensions.

Finally, full color charts are provided visual highlights of your results for each survey item.

Click here to download and print a sample report!